SalesIf you are new to CareerJunction, or want to change your exisiting account with us, contact our Sales Team for the fastest response.
SupportFor assistance with CareerJunction's recruitment tools, try our FAQs below, or scroll down to get in touch.
What browser should I use?
We recommend and support the latest version of Google Chrome, Microsoft Internet Explorer / Edge or Mozilla Firefox. We cannot guarantee the performance of the site with any other browser.
How do I navigate CareerJunction?
In the top right corner of the page there is an icon with three horizontal lines that represents the menu. On desktop and tablet, the word "Menu" appears left of it when signed out, and your name when signed in.
Click the icon to open a dropdown menu, then select where you want to navigate to. This will open the selected page.
As you drill down deeper, a breadcrumb trail will appear in the top left corner of subsequent pages, allowing you to navigate back to the previous page.
What is a card?
All list items are represented as a card. A card could be a job, a saved search, an applicant, or any other item that appears in a list.
Cards typically have a title and description in the top left corner, and an action dropdown link at the top right. The body may contain additional info, and either buttons or indicators on the right. They also have a status bar which contains the history dropdown link.
How do I perform an action on a card?
In the top right corner of the card, click the ACTION dropdown link. This opens a dropdown with the actions that can be performed on the card. You may have to use the scroll bar to see all options.
Select the action you want to perform. This will either apply that action, or take you to an interim screen requesting additional info before performing that action.
How do I perform a bulk action on multiple cards?
In the top right corner of the list title bar, click the BULK dropdown link. This opens a dropdown with the actions that can be performed on multiple cards. You may have to use the scroll bar to see all options.
Select the action you want to perform. This will change the page to bulk mode. (You can leave bulk mode at any time by clicking the CANCEL link in the top right corner of the list title bar.)
Select the cards on which you want to perform the action. When that action cannot be performed on card, it won't have a checkbox. You can also select all cards by selecting the checkbox in the top left corner of the list title bar.
Click the ACTION link left of the CANCEL link in the top right corner of the list title bar. This will perform the action on the selected cards and return the page to list mode.
How do I apply a filter to a list?
On desktop, you'll find the filters to the left of the job list. On tablet or phone, they will be above the job list, and you must click FILTERS to open them. This will change the page to filter mode. (You can leave filter mode at any time by clicking the CANCEL button below the filters.)
Find the filters you want to apply. You can enter keywords and/or select options from the dropdown lists. Some dropdown lists allow you to select multiple options.
Once you have added all the required filters, click the APPLY button. This will add the filters and return the page to list mode, showing those cards that match the filters.
How do I remove a filter?
Find the filters you want to remove. Click the X icon next to them to remove them.
Once you have removed all the required filters, click the APPLY button. This will remove the filters and return the page to list mode, showing those cards that match the remaining filters.
How do I enter a Job Title, Skill, Employer or Keyword to search?
On the search page, in the left field, enter the word or phrase you are looking for. A dropdown list will open. Select if the entered word or phrase must appear in the job title, skills, employer (or exclude that employer) or anywhere in their Profile / CV as a keyword. If you do not select and hit enter, it will automatically search the entire Profile / CV.
How are search results ranked?
Note that, although each section below is explained in isolation, a further ranking takes places that combines all of these items into the star rating you see on the card.
We look at the current, past and next (preferred) job titles, and apply different weights to each. Then using our clever algorithms, we rank the most suitable first.
We only show people who match the selected years experience.
For each skill, we add different weights for expert, advanced, solid and basic. Then using our clever algorithms, we rank the most suitable first.
We look at the current and past employers, and apply different weights to each. Then using our clever algorithms, we rank the most suitable first.
We only show those who match or exceed the education level.
We only show those who match the salary range.
We look at the keywords and apply word forms (DBA also finds Database Administrator) and morphology (manager also finds management) to ensure we find the most suitable results.
PREFERRED JOB TYPE
We only show those who match the preferred job type.
we only show those who match the location, or who indicated that they are willing to relocate to that location.
We only show those who match the ethnicity, gender and disabilities.
We only show those who match the SA Status.
We only show those who match the languages.
We only show those who match the driver's licence.
How do I search within a search?
On desktop, you'll find the search criteria to the left of the result list. On tablet or phone, they will be above the result list, and you must click SEARCH to open them. This will change the page to filter and search mode. (You can leave filter and search mode at any time by clicking the CANCEL button below the filters and criteria.)
Find the criteria you want to apply. You can enter keywords and/or select options from the dropdown lists. Some dropdown lists allow you to select multiple options.
Once you have added all the required criteria click the APPLY button. This will apply the criteria and return the page to list mode, showing those results that match the criteria.
Why can't I filter results by the star rating?
Unlike job leads, invites and applicants which are ordered by activity date, search results are ordered by star ranking. This means, the best matches automatically appear at the top, so there is no need to filter by them.
What happened to resume interactions?
They are still there, but we now refer to them as CVs for short. However, there are big changes.
All job seekers are now masked by default - this means their Personally Identifiable Information (PII) is hidden. This includes their name, contact info, ID number, employers, institutions and Profile / CV docs.
You are able to view both the summary and the full view of a job seeker in masked mode. You can even see how they rank compared to others, and invite them to apply, without unmasking them. Only when you choose to view their PII or Profile / CV docs do you need to unmask them, and will we deduct a CV unit.
Unmasking a job seeker is valid for all jobs and searches, for all users in your company, and forever for job applicants.
Why can't I filter results by unmasked?
We've changed the rules around unmasking - unmasked job seekers are now visible in ALL jobs and searches for ALL users in your company. This means, it is no longer applicable just to the search you are looking at, but everywhere. To overcome this issue, we have introduced statuses (suitable, work in progress, unsuitable) which is linked to the current search only. If you find a suitable candidate, mark them as suitable. This will allow you to filter on them in future. From there, you can then unmask them if you wish.
What happened to recruiter notes?
We've changed the rules around unmasking - unmasked job seekers are now visible in ALL jobs and searches for ALL users in your company. We're also showing a lot more information on the card and in the free full view. This, together with the ability to set the status (suitable, work in progress and unsuitable) means you no longer have to add notes to keep track of job seekers.
What happened to the last updated date on job seekers?
We're now showing last ACTIVE date, which should give you a much better indication if the job seeker is active or passive. For example, if a job seeker applied for jobs yesterday, they will show as active yesterday, even if they haven't updated their profile in 6 months (we are still reminding job seekers to keep their profiles up-to-date).
How do I save a search?
No need. We'll auto-save all your searches. If you need to keep the criteria of a search, and try a few other options, rather copy the search to create a new one. You can also rename your searches.
What does transfer do?
You are now able to transfer one or many of your searches to another user, for example when you go on leave. This will move the search together with all search results and alerts to any other user.
What are the different job statuses and what do they mean?
These are jobs that you haven't yet posted.
These are jobs that you've posted, but with a future date.
These jobs are visible on the site. They remain active for 30 days unless you deactivate them during this period.
These are jobs that you've deactivated. You can reactivate them, allowing the job to be active for the remainder of the 30 days.
These jobs have run their full 30 days, and are no longer visible. You can repost such jobs 3 times.
Why do I have to enter so many details in the job ad, only to hide them?
When your job is active, we'll use this info to automatically search the database for suitable candidates which we'll display as MATCHES against your job. All you have to do is invite those you want to apply.
The following criteria is used, so be sure to enter them accurately:
- Job Title
- Job Type
- Years Experience
- Education Level
You are now able to transfer one or many of your jobs to another user, for example when you go on leave. This will move the job together with all job matches, leads, invites and applicants to any other user.
What are leads?
Leads are people who clicked to view your contact details, but did not apply online. You can then invite them to apply online, so all your applicants are ranked in one place.
What are invites?
Invites are those people you invited to apply for the job. Once they're here, and they haven't applied, you can invite them again.
How do I see the contact details of leads and invites?
All job seekers who are not applicants are masked by default - this means their Personally Identifiable Information (PII) is hidden. This includes their name, contact info, ID number, employers, institutions and Profile / CV docs.
You are able to view both the summary and the full view of a job seeker in masked mode. You can even see how they rank compared to others, and invite leads to apply, without unmasking them. Only when you choose to view their PII or Profile / CV docs do you need to unmask them, and will we deduct a CV unit.
Why are applicants no longer emailed to me?
We wanted to save you from having to deal with large quantities of unsuitable applicants. So we've added a star rating to indicate how suitable applicants are against the criteria of the job entered. All you have to do is select the top candidate and bulk share them via email, to any address.
What happened to my questionnaire?
When setting up a questionnaire for suitable applicants, by law you may not filter out those who fail on soft issues. Also, when you ask if someone has a criminal record or bad credit record, you have to ask if they were rehabilitated, you cannot simply fail them. So then, what can you ask?
We’ve made it easy by extracting all the hard filters from the job seeker’s profile, no questionnaire required. All you have to do is to select the suitable criteria on the left of applicants. Even if you don't, we'll show you how well each applicant matches the job with a star rating.
This should result in getting more applicants who more truthfully match your job criteria.
What happens when I block a job seeker?
Totally unsuitable people who apply for all your jobs, or people who you no longer wish to deal with, may be blocked. These people will still appear when they apply, but they will be completely greyed out, so you can ignore them. Job seekers are blocked per user, so other users in your company won't see them as blocked, as they may be suitable for positions they advertise. You may also choose to unblock a user if required.
What's changed for supervisors?
The biggest difference is that a supervisor now automatically also has user rights. In other words, a supervisor can post jobs and run searches just like any other user.
In addition to this, supervisors can now also see all the work their users do, transfer work from one user to another, and even act on behalf of that user.
Supervisors remain in charge of the company details and managing other users. There must be at least one supervisor per company, but multiple supervisors may also be set up.
How do I top up jobs and CVs?
On the dashboard, simply click the top up button below the job and CV balances, and follow the instructions from there.
What is the dashboard?
This is just like the dashboard of your car, showing you the most important things to focus on. It contains links to recent jobs and searches, information on job and CV availability, reports and training info.
How do I access my reports?
On the dashboard, choose the report you want. You can either download last month's report, or set a custom date range.
Supervisor reports contain all the users, whereas user reports are only for that user.
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